Some of the basics, answered upfront.
Is ForgeEmber a real studio and shop?
Yes. ForgeEmber is a one-human studio based in the UK, running real print runs and shipping real parcels. There’s no big team or warehouse – just small-batch artwork being produced and posted with care.
What do you sell right now?
The focus is currently on A6 postcards and small-format prints, with occasional extras that fit the ForgeEmber universe. Over time, more collections and formats will be added.
Are the runs limited?
Yes, the aim is to keep runs intentionally limited, rather than endlessly reprinting. Some designs may come back in different forms later, but the goal is to respect early collectors and avoid flooding the world with throwaway prints.
Do you ship internationally?
International shipping is available to many locations, subject to carrier coverage and costs. Exact options and prices are shown at checkout. If something looks odd or your country isn’t listed, you can get in touch.
Can I request a custom piece or commission?
Possibly, on a very selective basis. The priority is always core collections, but if your idea feels aligned with the ForgeEmber world, it’s worth reaching out via the contact or collaboration pages.
How your order leaves the ember and arrives with you.
Processing times
Each order is processed in small batches. Typical processing time is 3–7 working days, depending on print run schedules and stock on hand.
Pre-orders or special drops may have clearly stated dispatch windows (for example, “second week of December”). Those details will be shown on the product page.
Delivery estimates
UK orders usually arrive within 2–5 working days after dispatch. International orders can take anywhere from 1–4 weeks, depending on location and carrier.
These are estimates, not guarantees – delays can occur due to customs, strikes, weather, or carrier issues.
Shipping methods & tracking
Standard mail is used for most small orders. For higher-value or larger shipments, tracked options may be used or offered at checkout.
If your order includes tracking, details will be emailed when it ships. If your order seems late, you can get in touch with your order number.
Customs & duties
For orders outside the UK, you may be responsible for customs fees, import duties, or local taxes. These are not included in ForgeEmber’s prices and are handled by your local postal or customs authority.
If something goes wrong with your order.
Damaged or incorrect items
If your order arrives damaged, misprinted, or not as described, please contact the studio within 14 days of receiving it, ideally with photos of the issue and your order number.
Wherever possible, a replacement or refund will be arranged after reviewing the situation.
Change of mind
Because ForgeEmber is a small studio producing limited runs, returns purely for “change of mind” are generally not guaranteed. That said, you can always reach out – if a fair solution exists, it will be explored.
How refunds are processed
If a refund is agreed, it will usually be processed back to the original payment method. Processing times can vary depending on your bank or card provider.
None of this affects any legal rights you may have under consumer law in your country.
What you’re agreeing to when you use the site or place an order.
Use of this site
By using this website, you agree not to misuse it (no hacking, scraping, or trying to break things), and to respect the content, artwork, and branding as the intellectual property of ForgeEmber.
Orders & pricing
Prices, products, and availability can change. If a mistake happens (e.g. a pricing or stock error), the order may need to be cancelled or adjusted, but you’ll be contacted and refunded if appropriate.
Intellectual property
All artwork, designs, text, and branding on this site remain the property of ForgeEmber (or credited collaborators) and are not to be reproduced, resold, or used commercially without permission.
This is only a summary. If a more formal, long-form Terms of Service document is added later, that will be the one that legally applies.
Privacy (plain-language summary)
How your information is used and protected.
What data is collected
When you place an order or use the contact form, the studio collects the information you provide (such as your name, email address, postal address, and order details). Basic technical data (like IP address or browser type) may also be collected through the website for security and analytics.
How it’s used
Your information is used to:
- Process and ship your orders
- Respond to messages or support requests
- Send occasional updates if you’ve explicitly opted in
Sharing & security
Data may be shared with essential third parties like payment processors, shipping carriers, and website tools needed to run the shop. Data is not sold to random third parties.
Reasonable steps are taken to keep information secure, but no online system can be guaranteed 100% secure.
If a more detailed Privacy Policy is added later, it will give full, formal detail in line with current regulations.
Still unsure?
If you’re ever in doubt, ask.
If anything on this page isn’t clear, or your situation doesn’t quite fit the usual boxes, you’re welcome to reach out. ForgeEmber is a small operation – that means things are personal, and there’s room for human conversations.
Contact options
• Use the contact page • Or email: info@forgeember.com
If your message is about an order, including your order number and name used at checkout will help get you a faster, clearer reply.
Thanks for taking the time to read the not-so-mystical parts of ForgeEmber. It’s all here so you know you’re dealing with a real human studio that cares about how its work moves through the world.